Your privacy is vital to US, and then is being crystal clear how we gather, use, and share data/information concerning you. This policy is meant to assist you perceive:
A. What data/information does New India Matrimony (NIM) collects from you?
New India Matrimony (NIM) is associate advertising platform providing targeted advertising services for the aim of matchmaking ("Service"). So as to try and do give the services, we have a tendency to elicit bound personal info that is displayed on the location on behalf of you to search out the proper life partner. You herewith give your consent to gather, process, and share of your personal info so as to supply the service.
New India Matrimony (NIM) gathers following kinds of data/information:
i. Information you voluntarily submit; and
ii. Information not directly submitted by you
iii. Information we receive from others
Let us understand how the above 3 point work:
1. Information you submit with your interest
In order to avail the service you offer the subsequent information
- Whereas registering for our service, you share your personal details, like name, gender, Birth date, contact information, Educational Information, employment Information, photos, marital status and interests etc to us.
- When you go for paid service, you offer us or our payment service supplier with info, like your debit, or Credit Card information or UPI.
- Testimonials submitted by you as well as your success story and photos.
- Info submitted by you voluntarily whereas taking part in surveys contest, promotions or events.
- Details shared with our client care team. (This info would be used to monitor or for Quality and training purposes and to confirm a much better service).
- You have got the choice to send fascinating or interesting profiles to your friends via Whatsapp or other means.
- We are going to use your friend's email address solely to send a one-time message to them per request. Then they're going to ne'er ever hear from us once more unless they voluntarily purchase our services.
- Your chats and messages with alternative users in addition because the content you publish are going to be processed as a section or part of the service.
2. Information circuitously submitted by you
- User activity: We collect data/information regarding your activity on our services, like date and time you logged in, options you have been exploitation, searches, clicks and pages visited by you, your interaction with alternative users together with messages changed.
- Device Information: We collect info from and regarding the device(s) like IP address, device ID and kind,device-specification and apps settings, app error reports, browser kind and version, software system, identifiers related to cookies or alternative technologies which will unambiguously determine your device or browser.
- SMS permission: For authenticating transactions via One Time Password sent by the Payment Gateway. So we need Authorized permission.
3. Information we receive from others
In addition to the data/information you offer us directly, we also receive info regarding you from others, such as Social Media
- Social Media : You have an option to use your social media login (such as Google SSO/Apple ID) to create and log into your shaadi.com account. This saves you from remembering one more login credentials and allows you to share some information from your social media account with us.
B. How we use the collected information from you?
We use the collected information within the following ways:
- We use the knowledge submitted by you to supply the Service.
- Manage your account
- Provide you with client support
- Conduct research and analysis concerning your use of our services for providing higher services
- Communicate with you by email, phone concerning services, promotions or offers which will be of your interest.
- Recommend relevant matches to you and show your profile to different users.
C. With whom do we share your collected information?
Except wherever you're expressly informed on the location or as delineated during this privacy policy we have a tendency to don't sell, rent, share, trade or expose any of your personal info.
- With other users: We publish the data/information shared by you with different users to produce the services. The data/information therefore printed is provided by you and use caution as what you share with different users. You’ll be able to continually management your privacy setting by visiting the "setting/privacy option" page.
- With our service providers and partners: We might use third party service suppliers to supply web site and application development, hosting, maintenance, backup, storage, payment process, analysis and different services for us, which can need them to access or use data/information concerning you. If a service supplier has to access data/information concerning you to perform services on our behalf, they are doing therefore underneath shut instruction from us, as well as policies and procedures designed to shield your data/information. All of our service suppliers and partners conform to strict confidentiality obligations.
- With the law enforcement agencies: We will disclose you’re in person identifiable data/information as needed by law and after we believe that speech act is important to guard our rights, different member's interest and protection and/or fits litigation, judicial writ, or legal method served on our computing machine. Except wherever you're expressly hip on the positioning or as delineate during this privacy policy we have a tendency to don't sell, rent, share, trade or reveal any of your personal data/information.
D. How to access or control your provided data/information/ information?
You have been given tools to manage your info. You got the rights to access, rectify, update info that you just provided to us and that is related to your New India Matrimony (NIM) account directly by work into your account.
In addition to aforementioned privacy management, a member from EU has the subsequent rights
- Reviewing your info applicable privacy laws might provide you with the correct to review the non-public info we tend to keep concerning you (depending on the jurisdiction, this might be referred to as right of access, right of movability or variations of these terms). You’ll be able to request a replica of your personal info by putting in place such a request through customer.care@newindiamatrimony.com
- If you suspect that the knowledge we tend to hold regarding you, are not any longer entitled to use it and you wish to delete or object to its process, please send a request through customer.care@newindiamatrimony.com. Please note, however, we tend to might have to retain bound info for record keeping functions, to complete transactions or to accommodate our legal obligations and applicable territorial laws.
- If you would like to receive info concerning another user, like a duplicate of any messages you received from him or her through our service, the other user would have to contact us and supply their written consent before the data/information/information is published/released.
- You have the proper to withdraw your consent from process your info. Please note that by retreating your consent means that, its deletion of your profile and that we will not be able to offer more service to you
Also, we tend to might not be ready to accommodate bound requests to object to the process of private data/information, notably wherever such requests wouldn't enable us to supply our service to you any longer. As an example, we tend to cannot give our service if we tend to don't have your date of birth/gender/contact details.
For your protection and also the protection of all our users, we tend to could raise you to supply proof of identity to accommodate your requests.
E. How we secure your personal identifiable information?
While we tend to implement safeguards designed to shield your info, no security system is impenetrable and because of the inherent nature of the web, we tend to cannot guarantee that information, throughout transmission through the web or whereas keep on our systems or otherwise in our care, is completely safe from intrusion by others. Once our registration/order method asks you to enter sensitive info (such as a Credit or Debit card number), such info is encrypted and is protected with the simplest cryptography code within the trade. we tend to follow typically accepted trade standards to shield the private info submitted to NIM. All of your info, not simply the sensitive data / information / information mentioned higher than, is restricted in our offices. The staff who would like to perform a selected job would be given granted access to in person acknowledgeable information.
If you have any questions/query about the security at our website, can send request to us by customer.care@newindiamatrimony.com
F. Cookies and additional tracking Tools.
We and our third-party partners, like our advertising and analytics partners, use varied technologies to gather info, like cookies and internet beacons etc. to spot you and your user behavior. You will browse our Cookie Policy for a lot of info as why we tend to use Cookies and the way you'll management their use, through your browser settings and alternative tools.
G. How we transfer data/information we collect internationally?
We collect data/information globally and primarily store that data/information in India and alternative jurisdiction. we tend to could transfer, method and store your data/information outside of your country of residence, to where we tend to or our third-party service suppliers operate for the aim of providing you the Services. Data / information / information collected inside the European Economic space ("EEA") could, for instance, be transferred to countries outside of the EEA for the needs as delineate during this policy. Whenever we tend to transfer your data/information, we tend to take adequate steps to guard it and it's through with common place written agreement information protection.
H. How will I know of changes in New India Matrimony (NIM) privacy policy?
If we have a tendency to create a fabric modification to our privacy policy, we are going to send associate email communication concerning the update therefore you're invariably awake to what data/information we have a tendency to collect, however we have a tendency to use it, and underneath what circumstances, if any, we have a tendency to disclose it. If at any purpose we have a tendency to arrange to use in person recognizable data/information in a very manner materially completely different from that explicit at the time it absolutely was collected, we are going to send word you by means of associate email. we are going to offer you a selection on whether or not or not we are able to use data/information during this completely different manner and act consequently.
I. How long we keep your information?
We keep your personal information only as long as you use our service and also as permitted/required by applicable law. In practice, we delete or anonyms your information upon deletion of your account, unless the same is required for to comply with legal obligations, fraud prevention, take actions we deem necessary to protect the integrity of our website or our users, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. We retain information for better services, and we only use the information to analyze about the use of our Services, not to specifically analyze personal characteristics about you.
Child Protection Policy – New India Matrimony
At New India Matrimony, we are committed to maintaining a safe, respectful, and secure platform. We enforce a strict zero-tolerance policy against Child Sexual Abuse and Exploitation (CSAE).
What Constitutes CSAE
We define CSAE as:
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Any form of sexual abuse or exploitation of a child (under 18).
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Grooming or inappropriate communication with minors.
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Creating, sharing, or possessing child sexual abuse material (CSAM).
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Attempts to arrange or facilitate marriage with minors.
Prohibited Activities
We strictly prohibit:
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Profiles misrepresenting age (especially under 18).
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Grooming, solicitation, or exploitation of minors.
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Content or links related to CSAE or underage marriage.
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Falsifying age or identity to bypass safety checks.
Age Verification
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All users must submit accurate age information during registration.
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We may require additional verification if underage activity is suspected.
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Suspect profiles may be suspended pending review.
Reporting Violations
To report CSAE-related concerns, contact:
📧 customer.care@newindiamatrimony.com
📞 +91 83000 30636
Please provide:
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Profile URL or username
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Description of the issue
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Screenshots or supporting evidence (if any)
We investigate all reports thoroughly and will engage law enforcement where necessary.
Cooperation with Authorities
We fully cooperate with law enforcement in CSAE or underage marriage investigations.
User Responsibility
All users must comply with this policy. Any violations may lead to account suspension or legal action.
Policy Changes
This policy may be revised over time. Please check regularly for updates.
